Official Student Policies

Plant the language, Harvest the culture

1. Understanding These Policies+

These policies apply to all students enrolled in courses or packages offered by Arabfield Academy. This includes live online lessons, recorded materials, and blended learning programs.

2. Registration and Payment+
  • Your booking is confirmed only after the full payment for your chosen package has been successfully processed through the Academy's official payment channels.
  • You are responsible for any bank, transfer, or processing fees that may apply.
  • Each package clearly outlines the number of lessons/hours and its expiration date. Unused lessons after this date will be forfeited, unless agreed upon otherwise in writing.
  • In exceptional circumstances, and as a gesture of goodwill, the Academy may issue non-refundable account credits.
3. Trial Lessons and Refunds+
  • Every new student is eligible for one free 30-minute trial lesson.
  • Following the trial, all sales are final. Refunds are not issued, except in cases of "Academy Service Failure" (see §12).
  • Any request for a refund must be submitted in writing within 7 calendar days of the issue.
4. Attendance, Punctuality, and Student Cancellations+
  • Students are expected to be on time. Teachers will wait for up to 25% of the lesson duration.
  • If you need to cancel or reschedule, you must provide at least 12 hours' notice through official channels.
  • Failure to provide timely notice will result in a forfeited lesson.
5. Teacher Availability and Academy Rescheduling+
  • If a teacher cancels, they must notify the Academy at least 24 hours in advance, unless it is an emergency.
  • If the Academy or a teacher cancels, we will: reschedule within 7 days, assign a substitute, or provide credit.
  • No paid lesson will be permanently lost due to a cancellation by the Academy or a teacher.
6. Freezing Your Package (Student)+
  • Packages can be frozen for a minimum of one week and a maximum of 2 months.
  • You may request one freeze for every 3 months of your package's validity.
  • In cases of documented force majeure, the freeze period can be extended up to 3 months.
  • Requests must be submitted in writing and will be confirmed within 14 calendar days.
7. Communication Channels+
  • All communication must occur through the Academy's official channels (LMS, official WhatsApp, email).
  • Direct personal contact with teachers is strictly prohibited and will lead to immediate termination of enrollment without a refund.
  • Administrative support is available during specified hours (e.g., Sun-Thu, 09:00–18:00 Cairo time) with a response within 24 business hours.
8. Language Policy+
  • English is the primary supporting language for explanations and administration.
  • We do not guarantee teachers fluent in other languages (e.g., French, Spanish) in our standard programs.
9. Force Majeure (Students & Academy)+
  • Force majeure events include certified serious illness, hospitalization, death of an immediate family member, government-imposed travel restrictions, natural disasters, etc.
  • Valid documentation must be provided within 14 days of the event's onset to be considered for special arrangements.
10. Privacy, Recordings, and Intellectual Property+
  • Your personal data is confidential and will not be shared without your consent, unless legally required.
  • Lessons may be recorded for quality assurance. These recordings are the property of the Academy and will not be published without your consent.
  • All course materials are the exclusive property of the Academy. You are NOT permitted to resell, redistribute, or publish them.
11. Academic Integrity and Conduct+
  • Students must act honestly and refrain from cheating, plagiarism, or submitting others' work.
  • Students must treat teachers and staff with respect. Harassment or abuse will result in immediate termination.
12. Academy Service Failure (Limited Remedy)+
  • If the Academy fails to provide the agreed service (e.g., cancels 3+ lessons in a month without a timely solution), we will offer a remedy at our discretion: make-up lessons, a substitute teacher, or a pro-rata credit/refund.
13. Account Use and Sharing+
  • Your account is personal and sharing it is prohibited.
  • Families may request multi-user packages; otherwise, each learner needs their own package.
14. Complaint and Dispute Resolution+
  • Submit any complaints in writing to the support team. We will investigate and respond within 10 business days.
  • Unresolved disputes will be governed by the laws of the Arab Republic of Egypt.
15. Termination and Enforcement+
  • The Academy reserves the right to suspend or terminate any enrollment that breaches these policies.
  • Registration implies your acceptance of all policies. The Academy may update these policies with advance communication.

Acknowledgment of Policies

By completing your registration, you acknowledge that you have read, understood, and agree to abide by all the policies of Arabfield Academy.

For your records, you can download the full official policy document.

Download Policy PDF